Lifetime Warranty for Your Barenthal Product
Thank you for reaching out regarding the warranty for your Barenthal product. We’re happy to provide the details!
Our product comes with a lifetime warranty, starting from the date of purchase. The warranty covers manufacturing defects and issues related to product quality under normal use conditions. However, it does not cover damages caused by improper use, accidents, or unauthorized repairs.
Flatware
LIFETIME LIMITED WARRANTY: Applicable BARENTHAL fine quality 18/10 stainless steel flatware is warranted to be free of defects in material and workmanship for the lifetime of the original owner. Any piece found to be defective under normal use and following provided care instructions will be repaired or replaced at no charge with the same item or an item of equal or better value. Minor imperfections such as scratches, stains, and discolorations are normal. Warranty excludes items damaged from misuse or abuse, such as improper cleaning, overheating, neglect, accident, fire, or theft.
Cutlery
25-YEAR LIMITED WARRANTY: BARENTHAL promises to repair or replace applicable cutlery items found defective in material or workmanship under normal household use and following provided care instructions for 25 years from the date of purchase. Minor imperfections and slight color variations are normal. Warranty excludes damage incurred from misuse or abuse, such as improper cleaning, overheating, neglect, accident, fire, or theft and does not apply to scratches, stains, and discolorations. This warranty also excludes incidental or consequential damages.
To initiate a warranty claim, kindly provide the following:
- Proof of purchase (e.g., receipt or order confirmation).
- A description and, if possible, photos or videos of the issue.
Once we receive these details, our team will assist you further to resolve the matter. If you have additional questions or need assistance, feel free to contact us anytime.
We’re here to help!